We provide hassle free returns if the products are either damaged or tampered
At Thredzprintkari ,we want you to be completely satisfied with your purchase. If you need to make a return or exchange, please review our policy below.
1. Returns and Exchanges
- Eligibility: Returns and exchanges are accepted for items purchased directly from Thredz and printkari within Pakistan. To be eligible, items must be in their original condition, unused, and with all tags attached.
-Timeframe: You have 7 days from the date of delivery to request a return or exchange. Please note that the return process may take 5-6 days to complete once we receive the item.
- Non-Returnable Items: Certain items are non-returnable, including but not limited to:
- Final sale or clearance items
- Items that have been worn, washed, or altered
2. How to Request a Return or Exchange
1. Contact Us: To initiate a return or exchange, please contact our customer service team at brandstudio.com@gmail.om or call us at [03321930607]. Provide your order number, the item(s) you wish to return or exchange, and the reason for the return.
2. Return Authorization: Our team will provide you with a return authorization and instructions on how to send the item back to us. Please do not return any items without prior authorization.
3. Shipping: Pack the item securely in its original packaging, if possible, and include a copy of the return authorization form inside the package. Ship the item to the address provided in the return instructions. You are responsible for the shipping costs associated with returning the item.
4. Refunds
- Processing Time: Once we receive your returned item, please allow 5-6 days for us to process your return. We will inspect the item to ensure it meets our return criteria.
- Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or payment provider to process and reflect the refund in your account.
5. Exchanges
- Process: If you wish to exchange an item for a different size or color, please follow the return process outlined above and specify the desired item in your return request. Once we receive your return, we will ship the replacement item to you.
- Availability: Exchanges are subject to the availability of the desired item. If the item is out of stock, we will issue a refund instead.
6. Defective or Incorrect Items
- Reporting: If you receive a defective or incorrect item, please contact us immediately at brandstudio.com@gmail.com or contact us at [03321930607] within 7 days of delivery. We will arrange for a replacement or refund at no additional cost to you.
7. Contact Us
If you have any questions or need further assistance with returns or exchanges, please reach out to our customer service team:
Brand studio
Email:brandstudio.com@gmail.com
Thank you for shopping with us :)
